Frequently asked questions about kasino online's terms
Depending on the breach — whether it's account manipulation, multiple accounts from the same device or payment fraud — we may suspend your account temporarily or close it permanently. We'll email you the reason. If you believe it's a mistake, contact support within 30 days to appeal.
You can close your account anytime via Settings → Account & Terms → Close Account. Any balance remaining in your wallet is frozen for seven days. You must request withdrawal during this period; after seven days, unclaimed balance is forfeited where local law permits.
Yes. Your deposits are held in segregated wallets separate from kasino online's operational funds. We verify every deposit against your account details before releasing lobby access. If a deposit is disputed with your payment provider, we cooperate fully with their investigation.
Log in via 'Forgot Password' on the login page; we'll send a reset link to your registered email. If you suspect unauthorized access, contact support immediately and we'll freeze your account while we investigate. Change your password and enable two-factor authentication in Settings.
We retain your data for seven years after closure for legal and tax compliance. You can request deletion of non-essential data (preferences, chat history) right away. Access your data anytime by emailing support with your account email and ID number.
Where local law permits, these terms apply to all account holders in supported Indonesian regions. If local regulation requires different terms for your area, we'll notify you at account creation. You can view region-specific amendments in Settings → Terms Variants.
Email support within 14 days of the action with your account details and a clear explanation of your dispute. We review and respond in writing within three business days. If you remain unsatisfied, you can escalate to our formal dispute panel (details in your support response).
